Don’t piss off your customers

Markus Thielmann — Wed, 2008-05-07

Open Flash Charts history:

And it’s really free?!
Yes. Once upon a time I had to deal with a company who sell flash charting components, their component had a bug that I needed fixing, so I emailed them about it asking when it’d be fixed. (Remember that I had paid real money for this software.) They were so incompetent, rude and obnoxious that after three or four weeks of emails I thought to myself “I could learn Flash and Actionscript and write my own charting component, release it as Open Source, host it on sourceforge and build up a community of helpful coders faster than they can fix a single bug.” And that is what I did. And that is why it is free. I guess the moral of the lesson is: don’t piss off your customers.

[Discovered by Thomas Vander Stichele: Free software at work]

Markus Thielmann's blog

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Don’t piss off your customers

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